Precautionary Measures

The hotel is currently in collaboration with the Government to fight against COVID-19. Please be assured that safe management measures are in place for our guests’ and employees’ safety.

In light of the current COVID-19 situation, the hotel has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.

We Are Getting Squeaky Clean to Welcome You Again!
-Deep cleaning and sanitisation of the hotel, including public areas and guest rooms.
-Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
-Carpets and upholstery are shampoo-washed with an environmentally-friendly cleaning agent and hospital-grade germicidal cleaner.

Carousel Buffet Restaurant
-During this period, there will be a limited seating capacity. Dining reservations are required.
-Staggered meal hours will be in place to enhance social distancing at the restaurant. Diners have to dine in during their reserved timeslot.
-A text message indicating the table number will be sent to diners on the day of dining. Flash the message upon arrival to reduce contact time at the counter.
-All diners are required to sanitise their hands before entering the restaurant.
-Each table will be limited to eight diners.
-Multiple bookings are not allowed during the same meal period.
-Intermingling between tables is not allowed.
-Tables at Carousel are spaced out at least one metre apart to facilitate safe distancing.
-The buffet will be presented in an assisted buffet format. Trained team members in masks and gloves will prepare and serve the dishes directly onto guests’ plates at the buffet lines. Diners are not allowed to help themselves at the counters.
-Diners are to don on their masks every time they leave the table.
-Diners are not allowed to pass plates back and forth between servers.
-Diners are to maintain a one-metre distance from one another at the counters.
-Diners are not allowed to talk or interact with others when in line, even if they are from the same dining party.
-Markers will be in place at Carousel’s entrance for queue management and to ensure safe distancing.
-Acrylic partitions are installed at the buffet stations and open kitchens to prevent contamination. Diners are not allowed to touch the partitions.
-In line with the Safe Management Measures, live performances or activities such as singing for birthdays (or other celebrations) are not allowed.
-High touch points such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
-Cutlery and a serviette are packed and sealed in individual cases. The cases can be used for mask storage.
-Diners will enjoy classic gueridon service for desserts (during lunch and dinner) roving about the restaurant.
-As an enhanced hygiene measure, contactless payment is encouraged. PayNow and Paywave are available at Carousel.
-For guests staying with us and prefer dining in the comfort of their rooms, breakfast bentos are available to-go.

Hotel & Public Areas
-Temperature screening is conducted at our entrances, for guests and employees. We are also monitoring the temperature of our employees twice a day. Individuals with a temperature of 37.5 degrees Celsius and above will be denied access to the hotel.
-Guests and employees observed to be coughing, sneezing, breathless, with a runny nose or a fever (equal to or greater than 37.5 degrees Celsius) are denied entry, given a mask and asked to seek medical advice immediately. The hotel has medical referral contacts readily available for guests and employees who are unwell.
-Markers have been indicated at the reception and restaurant entrance to facilitate safe distancing.
-Alternate counters are utilised for check-in and acrylic partitions are installed to ensure social distancing. The counter is sanitised before every guest is being attended to.
-There is an increase in the frequency of sanitisation of public areas, especially high touch areas. These include the main entrance, guest facilities, sofas and lifts. Sanitisation is scheduled at least every 2 hours with hospital-grade disinfectants.
-Hospital-grade hand sanitisers are available at the lift landing on all guest’s floors, restaurant entrance and reception counter.
-Hourly sanitisation for hotel washrooms.
-To minimise contact and risk of cross-contamination, the gym, pool, Scotts Lounge and Surau are closed until further notice.
-SafeEntry digital check-in system developed by Singapore’s Government Technology Agency is in place at the hotel, restaurant and facilities for contact tracing. All guests and employees are required to check-in and out as they enter and leave the premises.
-Gatherings of more than 8 individuals are not allowed on the hotel premises, in compliance with local authorities’ Safe Management Measures.
-Room service is temporarily unavailable.

Guest rooms
-Increase frequency of servicing and cleaning of individual air-conditioning units in each guest room.
-Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.

Meetings & Events
-The seats of meeting delegates are spaced out at least 1-metre apart, with clear acrylic partitions enhancing safe distancing.
-Event venues are sanitised with hospital-grade disinfectants prior to the arrival of guests, during coffee breaks and after the departure of guests.
-Housekeeping attendants are stationed at the washrooms to ensure frequent sanitisation.
-All meeting delegates are required to check-in and out digitally via SafeEntry.

Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here.

Last Updated: 12 April 2021

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