Precautionary Measures

The hotel is currently in collaboration with the Government to fight against COVID-19. Please be assured that safe management measures are in place for our guests’ and employees’ safety.

In light of the current COVID-19 situation, the hotel has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.

 

We Are Getting Squeaky Clean to Welcome You Again!

  • Deep cleaning and sanitisation of the hotel, including public areas and guest rooms. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
  • All bedding and towels are washed in water heated to 90ºC and treated with disinfectants, sanitising solutions and UV light.
  • Carpets and upholstery are shampoo-washed with environmentally-friendly cleaning agents and hospital-grade germicidal cleaner at least once every week.

Carousel Buffet Restaurant
From 21 June, Carousel is open for Dinner buffet only. Lunch and High Tea buffets will be closed until further notice.

  • During this period, there will be a limited seating capacity. Dining reservations are required.
  • Staggered meal hours will be in place to enhance social distancing at the restaurant. Diners have to dine in during their reserved timeslot.
  • A text message indicating the table number will be sent to diners on the day of dining. Flash the message upon arrival to reduce contact time at the counter.
  • All diners are required to sanitise their hands before entering the restaurant.
  • Each table will be limited to two diners. Babies and toddlers are considered in the headcount based on the guidelines by Enterprise Singapore.
  • Multiple bookings are not allowed during the same meal period.
  • Intermingling between tables is not allowed.
  • Tables at Carousel are spaced out at least one metre apart to facilitate safe distancing.
  • The buffet will be presented in an assisted buffet format. Trained team members in masks and gloves will prepare and serve the dishes directly onto guests’ plates at the buffet lines. Diners are not allowed to help themselves at the counters.
  • Diners are to don on their masks every time they leave the table.
  • Diners are not allowed to pass plates back and forth between servers.
  • Diners are to maintain a one-metre distance from one another at the counters.
  • Diners are not allowed to talk or interact with others when in line, even if they are from the same dining party.
  • Markers will be in place at Carousel’s entrance for queue management and to ensure safe distancing.
  • Acrylic partitions are installed at the buffet stations and open kitchens to prevent contamination. Diners are not allowed to touch the partitions.
  • In line with the Safe Management Measures, live performances or activities such as singing for birthdays (or other celebrations) are not allowed.
  • High touch points such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
  • Cutlery and a serviette are packed and sealed in individual cases. The cases can be used for mask storage.
  • Gueridon service for desserts will rove around the restaurant during lunch and dinner meal periods.
  • As an enhanced hygiene measure, contactless payment is encouraged. PayNow and Paywave are available at Carousel.
  • For guests staying with us and prefer dining in the comfort of their rooms, breakfast bentos are available to-go.

Hotel & Public Areas

  • Mandatory temperature screening is conducted at our entrances, for guests and employees. We are also monitoring the temperature of our employees twice a day. Individuals with a temperature of 37.5 degrees Celsius and above will be denied access to the hotel.
  • Guests and employees observed to be coughing, sneezing, breathless, with runny nose or a fever (equal or greater than 37.5 degrees Celsius) are denied entry, given a mask and asked to seek medical advice immediately. The hotel has medical referral contacts readily available for guests and employees who are unwell.
  • Markers have been indicated at the reception and restaurant entrance to facilitate safe distancing.
  • Alternate counters are utilised for check-in and acrylic partitions are installed to ensure social distancing. Counter is sanitised before every guest is being attended to.
  • There is an increase in the frequency of sanitisation of public areas, especially high-touch areas. These include the main entrance, guest facilities, sofas and lifts. Sanitisation is scheduled at least every 2 hours with hospital-grade disinfectants.
  • Hospital-grade hand sanitisers are available at lift landing on all guest’s floors, restaurant entrance and reception counter.
  • Sanitisation every two hours for hotel washrooms.
  • Check-in and checkout timings are staggered for your safety and to minimise contact with other guests and staff. For more details, click here.
  • To minimise contact and risk of cross-contamination, Scotts Lounge is closed until further notice.
  • The SafeEntry digital check-in system developed by Singapore’s Government is put in place at the hotel, restaurant and facilities for contact tracing. From 17 May 2021 onwards, the hotel will require all guests and employees aged seven and above to check-in with the TraceTogether app or token. Other modes of SafeEntry check-in will be discontinued from this date.
  • From 14 June 2021, gatherings of more than five individuals are not allowed on the hotel premises, in compliance with local authorities’ Safe Management Measures. The current limit is 2 individuals.
  • Room service is temporarily unavailable.
  • The swimming pool and gym will be closed until further notice.
  • The Surau is available at limited capacity for Carousel diners.
  • Hospital-grade disinfectant (Presept® tablets) are used in cleaning solutions as an added disinfectant to kill viruses and bacteria.
  • Cash-free contactless payments are encouraged and available at Front Office and Carousel. Electronic invoices will be sent via email, if required.
  • Room key cards are sanitised and treated with UV light after each use.

 

Guest Rooms

  • From 14 June 2021, gathering of more than five individuals is not allowed on hotel premises. Only registered guests are allowed in the guest rooms.
  • Increase frequency of servicing and cleaning of individual air-conditioner units in each guest room.
  • Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
  • All high touch surface areas in rooms and public areas such as lift buttons and door handles are treated with SDST self-disinfecting coating.
  • High-touch surfaces in the room like light switches, door handles, thermostats, bed frame, nightstands, table tops, chair arms and backs, curtain and blind pulls, bins, hairdryers, wall switches, telephones and safebox buttons and knob are sanitised with hospital grade disinfectants. Sanitised TV remotes are sealed.
  • Sanitised room indicator is placed on the door after each room is thoroughly cleaned and sanitised by our housekeepers.
  • Disinfecting wipes, antibacterial gels and soaps are available in every room.
  • Disposable cups are provided in-room to avoid contamination.

 

Meetings & Events 

  • From 14 June 2021, marriage solemnisations may continue for 50 attendees, and up to 250 people with pre-event testing in place.
  • Wedding receptions are not allowed at the hotel until further notice from the authorities.
  • From 14 June 2021, MICE may continue for 50 attendees, and up to 250 people with pre-event testing in place. Unmasking is not allowed for speakers and performers, and there should be no singing or playing of instruments that require intentional expulsion of air (e.g. wind and brass instruments).
  • Food and drinks are not allowed at work-related and consumer-facing events.
  • The seats of guests are spaced out at least 1-metre apart. Clear acrylic partitions enhancing safe distancing are provided upon request. The tightened measures for solemnisations e.g. fixed groups of 2 persons, will take effect from 16 May 2021.
  • Event venues are sanitised with hospital-grade disinfectants prior to the arrival of guests, during coffee breaks and after the departure of guests.
  • Housekeeping attendants are stationed at the washrooms to ensure frequent sanitisation.
  • The SafeEntry digital check-in system developed by Singapore’s Government is put in place at the hotel, restaurant and facilities for contact tracing. From 17 May 2021 onwards, the hotel will require all guests and employees aged seven and above to check-in with the TraceTogether app or token. Other modes of SafeEntry check-in will be discontinued from this date.
  • Please note that government agencies may request footage of weddings (including videos and photos) to conduct checks and investigations on adherence to the safe management measures.

 

Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here.

If you have any questions, please do not hesitate to contact us.

Last Updated: 18 June 2021

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