Precautionary Measures

The hotel is currently in collaboration with the Government to fight against COVID-19. Please be assured that safe management measures are in place for our guests’ and employees’ safety.

In light of the current COVID-19 situation, the hotel has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.

 

We Are Getting Squeaky Clean to Welcome You Again!

  • Deep cleaning and sanitisation of the hotel, including public areas and guest rooms. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
  • All bedding and towels are washed in water heated to 90ºC and treated with disinfectants, sanitising solutions and UV light.
  • Carpets and upholstery are shampoo-washed with environmentally-friendly cleaning agents and hospital-grade germicidal cleaner at least once every week.

Carousel Buffet Restaurant
Carousel is open for dinner and weekend lunch & high tea buffets.

  • During this period, there will be a limited seating capacity. Dining reservations are required.
  • All diners are required to sanitise their hands before entering the restaurant.
  • Each table will be limited to a maximum of 5 fully-vaccinated diners. Unvaccinated babies and children below 12 from the same household are allowed to join the group under the maximum headcount of 5. A guest is considered fully-vaccinated two weeks after receiving two doses of either the Pfizer-BioNTech/Comirnaty, Moderna or Sinovac vaccines. Vaccinated status will be verified through individual guests’ TraceTogether or Healthhub apps on arrival. For more information about the restrictions, please refer to Ministry of Health’s website.
  • Unvaccinated guests with a valid negative pre-event test result may join in groups of five.
  • Guests with hard copies of overseas vaccination certificates will not be allowed to dine-in.
  • Staggered meal hours will be in place to enhance social distancing at the restaurant. Diners have to dine in during their reserved timeslot.
  • A text message indicating the table number will be sent to diners on the day of dining. Flash the message upon arrival to reduce contact time at the counter.
  • Multiple bookings are not allowed during the same meal period.
  • Intermingling between tables is not allowed.
  • Tables at Carousel are spaced out at least one metre apart to facilitate safe distancing.
  • The buffet will be presented in an assisted buffet format. Trained team members in masks and gloves will prepare and serve the dishes directly onto guests’ plates at the buffet lines. Diners are not allowed to help themselves at the counters.
  • Diners are to don on their masks every time they leave the table.
  • Diners are not allowed to pass plates back and forth between servers.
  • Diners are to maintain a one-metre distance from one another at the counters.
  • Diners are not allowed to talk or interact with others when in line, even if they are from the same dining party.
  • Markers will be in place at Carousel’s entrance for queue management and to ensure safe distancing.
  • Acrylic partitions are installed at the buffet stations and open kitchens to prevent contamination. Diners are not allowed to touch the partitions.
  • In line with the Safe Management Measures, live performances or activities such as singing for birthdays (or other celebrations) are not allowed.
  • High touch points such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
  • Cutlery and a serviette are packed and sealed in individual cases. The cases can be used for mask storage.
  • Gueridon service for desserts will rove around the restaurant during lunch and dinner meal periods.
  • As an enhanced hygiene measure, contactless payment is encouraged. PayNow and Paywave are available at Carousel.
  • For guests staying with us and prefer dining in the comfort of their rooms, breakfast bentos are available to-go.

Hotel & Public Areas

  • Markers have been indicated at the reception and restaurant entrance to facilitate safe distancing.
  • Alternate counters are utilised for check-in and acrylic partitions are installed to ensure social distancing. Counter is sanitised before every guest is being attended to.
  • There is an increase in the frequency of sanitisation of public areas, especially high-touch areas. These include the main entrance, guest facilities, sofas and lifts. Sanitisation is scheduled at least every 2 hours with hospital-grade disinfectants.
  • Hospital-grade hand sanitisers are available at lift landing on all guest’s floors, restaurant entrance and reception counter.
  • Sanitisation every two hours for hotel washrooms.
  • Check-in and checkout timings are staggered for your safety and to minimise contact with other guests and staff. For more details, click here.
  • To minimise contact and risk of cross-contamination, Scotts Lounge is closed until further notice.
  • The hotel requires all guests and employees aged seven and above to check-in with the TraceTogether app or token.
  • Gatherings of more than 5 individuals are not allowed on the hotel premises, in compliance with local authorities’ Safe Management Measures.
  • Room service is temporarily unavailable.
  • The swimming pool and gym will be closed until further notice.
  • The Surau is available at limited capacity for Carousel diners.
  • Hospital-grade disinfectant (Presept® tablets) are used in cleaning solutions as an added disinfectant to kill viruses and bacteria.
  • Cash-free contactless payments are encouraged and available at Front Office and Carousel. Electronic invoices will be sent via email, if required.
  • Room key cards are sanitised and treated with UV light after each use.

 

Guest Rooms

  • Gathering of more than 5 individuals is not allowed on hotel premises. Only registered guests are allowed in the guest rooms.
  • Increase frequency of servicing and cleaning of individual air-conditioner units in each guest room.
  • Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
  • All high touch surface areas in rooms and public areas such as lift buttons and door handles are treated with SDST self-disinfecting coating.
  • High-touch surfaces in the room like light switches, door handles, thermostats, bed frame, nightstands, table tops, chair arms and backs, curtain and blind pulls, bins, hairdryers, wall switches, telephones and safebox buttons and knob are sanitised with hospital grade disinfectants. Sanitised TV remotes are sealed.
  • Sanitised room indicator is placed on the door after each room is thoroughly cleaned and sanitised by our housekeepers.
  • Disinfecting wipes, antibacterial gels and soaps are available in every room.
  • Disposable cups are provided in-room to avoid contamination.

 

Meetings & Events 

  • Marriage solemnisations will be allowed to continue for up to 500 vaccinated guests, and 50 without pre-event testing. Up to 5 people are allowed in each group at marriage solemnisations.
  • Wedding receptions will be allowed for up to 250 vaccinated guests. Only 1 wedding reception is permitted with group sizes to be limited to up to 5 people per table. Guests will have to abide by strict safe management measures, which includes maintaining social distancing and avoid mingling with others beyond their own table.
  • Unvaccinated guests with a valid negative pre-event test result may join in groups of five.
  • MICE events with 50 participants or less do not require MTI’s approval. Permitted enterprise may proceed to organise the event and adhere to the Safe Management Measures (SMMs) at the Workplace by the Ministry of Manpower.
  • MICE may continue for up to 500 for vaccinated attendees, and 50 without pre-event testing. Group sizes are limited to up to 5 people. Unmasking is allowed for vaccinated speakers and performers.
  • Unmasking and singing or playing of wind instruments at live performances for vaccinated performers allowed.
  • Food and drinks are not allowed at work-related and consumer-facing events.
  • The seats of guests are spaced out at least 1-metre apart. Clear acrylic partitions enhancing safe distancing are provided upon request.
  • Event venues are sanitised with hospital-grade disinfectants prior to the arrival of guests, during coffee breaks and after the departure of guests.
  • Housekeeping attendants are stationed at the washrooms to ensure frequent sanitisation.
  • The hotel requires all guests and employees aged seven and above to check-in with the TraceTogether app or token.
  • Please note that government agencies may request footage of weddings (including videos and photos) to conduct checks and investigations on adherence to the safe management measures.

 

Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here.

If you have any questions, please do not hesitate to contact us.

Last Updated: 11 August 2021

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