Q: Are the dates I have selected available? Yes, only dates that are available for selection will be displayed during the reservation process.
Q: How far in advance can we make a booking? Online bookings can be made three months in advance.
Q: How can I review and/or modify my reservation before it has been submitted? You can select "Modify Booking" to review or modify your reservation prior to submitting your reservation online.
Q: Will I receive a confirmation of my reservation? Yes, an email confirmation will be sent to the email address you have provided within 24 hours after you have made your reservation and submitted credit card details.
Q: How can I cancel or amend my booking? Reservation amendments and cancellations can be made via the link in the reservation email. Carousel reserves the right to charge a no show charge of 50%.
Q: Can I book a specific table at the restaurant? We reserve the right to assign seats. All requests are subject to availability.
Q: What is the dress code at Carousel? While we hope guests can feel relaxed and comfortable as they enjoy their meals at Carousel, kindly note that hotel slippers, slippers and flip flops are not permitted. A smart-casual dress code is advised.
Q: How long will Carousel hold my table? Please be informed that we will be holding the table for 15 minutes.
Q: Do you charge for food wastage? While enjoying Carousel’s buffet, please take from the buffet lines what you can consume to reduce food waste. Unconsumed food is chargeable.
Q: Can I bring food into the restaurant? Kindly note that no outside food can be brought into the restaurant.
Q: Do you have options for specific food allergies (e.g. gluten, nuts, dairy, seafood, etc.) available at the buffet? Due to the volume of ingredients that our kitchens handle, we are unable to guarantee that our dishes are free of allergens.
Q: Are there vegetarian options available at the buffet? Vegetarian dishes are available however, the options are limited and dependent on the person’s dietary requirements. The buffet spread includes salad and fruit station and vegetarian dishes at the Indian selection.
Q: Are there parking lots for cars or motorcycles? Yes! Complimentary parking is provided for our diners at the hotel car park (capped at $12). Please approach our Carousel Chief Experience Officer for a parking coupon.
Q: Which payment modes are accepted? Cashless payments are encouraged.
Q: Can I host group dining and events? Kindly take note when hosting a group dining or events, Carousel doesn't allow any form of raffle draws, speeches or gaming activity inside the restaurant.
Q: Are there complimentary parking? Complimentary parking is provided for our diners at the hotel car park (capped at $12). Please approach our Carousel Chief Experience Officer for a parking coupon.
Q: Are there Stairs-free access? Stairs free access is only available at the hotel main entrance. Please ensure that guests with limited mobility, the elderly and guests with strollers are dropped off at the main entrance for easy access.
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