Precautionary Measures

Please know that the safety and well-being of our guests and employees are of top priority to us. In light of the current COVID-19 situation, the hotel has been following the National Environment Agency’s Sanitation and Hygiene advisory for Hotel Operators.

During this period, there will be a limited seating capacity. Dining reservations are required.

We Are Getting Squeaky Clean to Welcome You Again!
  • Deep cleaning and sanitisation of the hotel, including public areas and guest rooms. Hospital-grade disinfectants are used for these processes. Surfaces, corridors, curtains etc. are sanitised.
  • Carpets and upholstery are shampoo-washed with environmentally-friendly cleaning agent and hospital grade germicidal cleaner.
 Carousel Buffet Restaurant
  • During this period, there will be a limited seating capacity. Dining reservations are required.
  • All diners are required to sanitise their hands before entering the restaurant.
  • Health declaration is required for all individuals.
  • Group bookings are allowed for a maximum of 5 guests.
  • Sneezeguards have been installed at the buffet counters to protect food from contamination.
  • Food tongs are replaced frequently.
  • High touch points such as countertops, tables and chairs are sanitised with hospital-grade disinfectants frequently.
  • Disposable gloves are available for diners who would like to minimise contact with serving utensils and surfaces.
  • Tables at Carousel are spaced out at least 1-metre apart to facilitate safe distancing. Markers have also been indicated on the floor at Carousel’s entrance and at buffet stations.
  • A la carte buffet will be served, in accordance with local regulations and guidelines. Guests can enjoy unlimited buffet servings, served right to their table. Guests can view the menus and place orders on their personal mobile devices via a QR code.
  • Enjoy classic gueridon service for meat carvings (during dinner) and take your pick from the desserts trolleys (during lunch and dinner) roving about the restaurant. 
  • As an enhanced hygiene measure, contactless payment is encouraged.
  • For guests staying with us and prefer dining in the comfort of their rooms, breakfast bentos are available to-go.
Hotel & Public Areas
  • Temperature screening is conducted at our entrances, for guests and employees. We are also monitoring the temperature of our employees twice a day. Individuals with a temperature of 37.5 degrees Celsius and above will be denied access to the hotel.
  • Guests and employees observed to be coughing, sneezing, breathless, with runny nose or a fever (equal or greater than 37.5 degrees Celsius) are denied entry, given a mask and asked to seek medical advice immediately. The hotel has medical referral contacts readily available for guests and employees who are unwell.
  • Markers have been indicated at the reception and restaurant entrance to facilitate safe distancing.
  • Alternate counters are utilised for check-in and acrylic partitions are installed to ensure social distancing. Counter is sanitised before every guest is being attended to.
  • There is an increase in the frequency of sanitisation of public areas, especially high touch areas. These include the main entrance, guest facilities, sofas and lifts. Sanitisation is scheduled at least every 2 hours with hospital-grade disinfectants.
  • Hospital grade hand sanitisers are available at lift landing on all guest’s floors, restaurant entrance and reception counter.
  • Hourly sanitisation for hotel washrooms.
  • To minimise contact and risk of cross-contamination, the gym, pool, Scotts Lounge and Surau are closed until further notice.
  • SafeEntry digital check-in system developed by Singapore’s Government Technology Agency are put in place for the for the hotel, restaurant and facilities for contact tracing. All guests and employees are required to check-in and out as they enter and leave the premises.
  • Gatherings of more than 5 individuals are not allowed on the hotel premises, in compliance with local authorities’ Safe Management Measures.
  • Room service is temporarily unavailable.
 Guest rooms
  • Increase frequency of servicing and cleaning of individual air-condition units in each guest room.
  • Rooms are sprayed with germs killer as an additional step to ensure a sanitised and hygienic environment.
 Meetings & Events 
  • The seats of meeting delegates are spaced out at least 1-metre apart, with clear acrylic partitions enhancing safe distancing.
  • Event venues are sanitised with hospital-grade disinfectants prior to the arrival of guests, during coffee breaks and after the departure of guests.
  • Housekeeping attendants are stationed at the washrooms to ensure frequent sanitisation.
  • All meeting delegates are required to fill in health declaration forms.

Our associates are also receiving ongoing updates and standard operating procedures are enhanced with the development of the situation. For further updates on the COVID-19 situation in Singapore, please visit the Ministry of Health’s website here. If you have any questions, please do not hesitate to contact us.

Last Updated: 26 August 2020