FAQ

Q: Are the dates I have selected available?

Yes, only dates that are available for selection will be displayed during the reservation process.

Q: How far in advance can we make a booking?

Online bookings can be made two months in advance. Any reservations beyond two months have to be made through our reservation email carousel@royalplaza.com.sg.

Q: How can I review and/or modify my reservation before it has been submitted?

You can select “Back” to review or modify your reservation prior to submitting your reservation online.

Q: Can I pay for another guest’s reservation (a friend, family member or co-worker, etc.) with my credit card?

Yes, you may pay for another guest’s reservation with your credit card. Please email carousel@royalplaza.com.sg to make the necessary arrangement.

Q: Will I receive a confirmation of my reservation?

Yes, an email confirmation will be sent to the email address you have provided within 24 hours after you have make your reservation. Please note that the booking process is only completed after you have clicked “Make Booking”.

Q: How can I cancel or amend my booking?

Cancellations and/or amendments must be made 48 hours before the actual time/date of the reservations. Any changes or cancellations must be made through our reservation email carousel@royalplaza.com.sg.

Q: Can I book a specific table at the restaurant?

We reserve the right to assign seats. All requests are subject to availability.

Q: I’m making a reservation for a big group. How do I go about doing this?

Reservations for a maximum number of 40 persons (including children) can be made online, by phone or email. However, please note that we require a credit card guarantee for reservations for 8 persons and above. A form will be sent to your stated email to secure the reservation. Please email the completed form to carousel@royalplaza.com.sg.

Q: I’ve just made a reservation for High Tea. The confirmation email I received mentions that there might be a queue to enter the restaurant even if I have made prior arrangements?

Carousel’s High Tea meal period is from 3:30pm – 5:30pm. Due to popular demand, some guests may choose to arrive earlier than the restaurant’s official opening time. To ensure that you have a pleasant dining experience, we seek your kind understanding to allow us to seat you, on a first-come, first-served basis. Rest assure that all confirmed reservations will be honoured and that your table will be secure while we attend to the queue. Thank you in advance for your patience.

Q: Can my company apply for corporate rates with Carousel?

Corporate rates are not available at Carousel. Alternatively, you may refer to the ongoing promotions and credit card promotions we have.